Asylum: Temporary Accommodation

(asked on 14th April 2021) - View Source

Question to the Home Office:

To ask Her Majesty's Government what requirements they have established with Migrant Help (1) to log and record every call made to the service by asylum seekers in contingency accommodation, and (2) to set a target time for responding to issues raised in these calls, as part of its contracts with that charity; and what assessment they have made of whether Migrant Help is fulfilling any such requirements in carrying out such contracts.


Answered by
Baroness Williams of Trafford Portrait
Baroness Williams of Trafford
Captain of the Honourable Corps of Gentlemen-at-Arms (HM Household) (Chief Whip, House of Lords)
This question was answered on 28th April 2021

Migrant Help provide a helpline available to asylum seekers 24 hours a day, 7 days a week, service levels for the services they provide can be found in their contract at https://www.contractsfinder.service.gov.uk/Notice/028be8bb-3c69-494d-bfdd-59c2e1b34379?p=@UFQxUlRRPT0=NjJNT08=. Migrant Help performance is monitored during monthly Contract Management Groups and quarterly Strategic Relationship Management Boards.

Details of the accommodation requirements can be found online at www.contractsfinder.service.gov.uk. A link to the contract for the North East, Yorkshire & Humber region is at https://www.contractsfinder.service.gov.uk/Notice/24c6a868-8e1a-4775-8d4f-ab750854d367

We do not publish data on the number of asylum seekers living in contingency accommodation. However, when a family is accommodated at a hotel, they are prioritised for dispersal to ensure the children can settle in more permanent accommodation and attend school.

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