Question to the Department of Health and Social Care:

To ask Her Majesty's Government what steps they take to ensure that information about disability accessibility at COVID-19 (1) vaccination centres, and (2) testing sites, is made available in accessible formats.

Vaccination centres are subject to the same standards to support people with accessibility needs as all health care services. The national booking letters are sent in size 16 font as standard as defined by RNIB as large print. As well as providing an option to book online, the national booking letters also provide 119 as an option. British Sign Language (BSL) and text relay services are also available from 119. Booking information for vaccination appointments will be available in braille, audio, larger print and easy read shortly. We are currently also translating this booking information into 16 different languages.

NHS Test and Trace have a BSL video relay service for deaf and hearing-impaired people visiting a testing site, so they can receive instructions on how to take a test via a video call with a BSL interpreter, facilitated by a testing assistant. Live BSL translation is also available via 119.

Non digital users can access the service by contacting the 119 call centre and book a test at all sites across the network.