Driver and Vehicle Licensing Agency: Internet

(asked on 14th January 2021) - View Source

Question to the Department for Transport:

To ask Her Majesty's Government what plans they have to improve the website webchat services provided by the Driver and Vehicle Licensing Agency.


Answered by
Baroness Vere of Norbiton Portrait
Baroness Vere of Norbiton
Parliamentary Secretary (HM Treasury)
This question was answered on 20th January 2021

Over recent months the Driver and Vehicle Licensing Agency (DVLA) has made a number of enhancements to both its webchat and associated chatbot services. It has introduced seven new services that include a webchat/chatbot service for queries relating to online driver licensing, the EU transition and the pandemic.

The DVLA intends to roll out webchat to further services over the coming months and keeps the service under continuous review based on customer feedback.

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