Question to the Department for Transport:

To ask Her Majesty's Government what responsibility the franchise holder has for assisting and compensating rail passengers travelling to Brierfield, Nelson or Colne but who must leave the train at Burnley Central when it terminates there; and whether the operator is required to make an assessment of the degree of vulnerability or distress of the passengers concerned when determining what assistance should be provided.

The franchisee is responsible for complying with their Passenger Charter and their Disabled people's protection policy for assisting passengers.

For compensation, the franchisee is responsible for complying with their Delay Repay scheme. Details of these can be found on the Northern Rail website.