Power Failures: Compensation

(asked on 6th January 2022) - View Source

Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, what recent assessment he has made of the adequacy of the compensation available for homes that experience power cuts in severe weather; and whether it is his policy that those who experience a power cut for 24 hours as a result of a Category 2 Storm should be eligible for compensation.


Answered by
Greg Hands Portrait
Greg Hands
Minister of State (Department for Business and Trade)
This question was answered on 12th January 2022

Ofgem, the independent regulator for the UK’s energy networks, sets service levels which Distribution Network Operators must meet, with rules on how and when compensation payments are issued to consumers if the standards are not met. This is set out in the Quality of Service Guaranteed Standards.

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