Jobcentres: Coronavirus

(asked on 24th September 2020) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, if she will make it her policy only to permit urgent face-to-face jobcentre appointments to take place during the application of covid-19 restrictions requiring staff to work from home where possible.


Answered by
Mims Davies Portrait
Mims Davies
Parliamentary Under-Secretary (Department for Work and Pensions)
This question was answered on 29th September 2020

In line with Public Health guidance and with safety measures in place across the Jobcentre network, face-to-face appointments can be booked with claimants who will benefit from this support, including young people. Updated guidance has been issued to Jobcentres and is reviewed regularly.

Our teams are designated as key workers, determined to serve our communities face-to-face, over the phone and online. As we double the number of Work Coaches, we will continue to expand our multi-channel engagement with claimants, including booking appointments across our network to support people face-to-face where they need it.

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