Ministry of Justice: Communication

(asked on 15th January 2024) - View Source

Question to the Ministry of Justice:

To ask the Secretary of State for Justice, pursuant to the Answer of 12 December 2023 to Question 5745 on Ministry of Justice: Communication, if he will publish the (a) policies, (b) procedures and (c) service standards for (i) his Department, (ii) HM Courts and Tribunals Service and (iii) the Judicial Office; and if he will publish provide contact details for raising concerns over compliance with each.


Answered by
Mike Freer Portrait
Mike Freer
Parliamentary Under-Secretary (Ministry of Justice)
This question was answered on 23rd January 2024

There are a number of polices, procedures and service standards for communication that are used across the Ministry of Justice and the agencies within it which can differ due to the broad range of work and activities undertaken across the department.

Within HM Courts & Tribunals Service if any user wants to provide feedback or raise a complaint about the service HMCTS provides, there is a formal procedure in which to do so that is published on the HMCTS section on Gov.uk: Complaints procedure - HM Courts & Tribunals Service - GOV.UK (www.gov.uk). The complaints procedure is three staged and allows for a review and appeal if a user is not satisfied with the initial response received. There is also the option to ask the Member of Parliament for the user’s constituency to refer the case to the Parliamentary & Health Service Ombudsman if the user remains unsatisfied following exhausting all stages of the HMCTS complaints process.

Any matter relating to Judicial Office policies, procedures or service standards would be for that organisation and not for Government. The Judicial Office supports the judiciary of England and Wales and is independent from the machinery which supports Ministers. Its officials are accountable to the Lady Chief Justice and the Senior President of Tribunals.

Reticulating Splines