Question to the Department for Education:

To ask the Secretary of State for Education, with reference to his Department's general helpline, 0370 000 2288, how many calls have been (a) made to that number, (b) answered (c) answered within (i) five and (ii) 10 minutes and (d) abandoned by the caller before being answered, in each of the last 48 months.

The number of calls made (presented) to the department’s national helpline from December 2017 to November 2021 are contained in the attached file in Table A, along with the number of calls answered (handled) and the number of calls abandoned.

Table B contains the number of calls answered within (i) 5 and (ii) 10 minutes.

We are only able to provide this data for the last 12 months as the system data retention policy deletes data older than 1 year.