Universal Credit

(asked on 5th September 2017) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, with reference to the Minister for Employment's oral contribution of 27 June 2017, Official Report, column 570, on universal credit customers' satisfaction, whether the universal credit claimants referred to were on (a) live and (b) full service; and over what period of time those claimants reported their satisfaction.


Answered by
Damian Hinds Portrait
Damian Hinds
Minister of State (Education)
This question was answered on 11th September 2017

The DWP claimant satisfaction and experience survey currently only covers Universal Credit Live Service claimants. The available figures cover the financial year 2015/16.

We continue to monitor and evaluate the delivery of Universal Credit. To date there have been a number of published reports where claimants responded to surveys. As Universal Credit is rolled out to new areas of the country we will continue to involve claimants in the overall evaluation.

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