Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, with reference to the Minister for Employment's oral contribution of 27 June 2017, Official Report, column 570, on universal credit customers' satisfaction, whether the universal credit claimants referred to were on (a) live and (b) full service; and over what period of time those claimants reported their satisfaction.
The DWP claimant satisfaction and experience survey currently only covers Universal Credit Live Service claimants. The available figures cover the financial year 2015/16.
We continue to monitor and evaluate the delivery of Universal Credit. To date there have been a number of published reports where claimants responded to surveys. As Universal Credit is rolled out to new areas of the country we will continue to involve claimants in the overall evaluation.