Energy: Billing

(asked on 14th November 2022) - View Source

Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, what plans he has to to make it easier for customers to claim unused credit on their energy accounts.


Answered by
Graham Stuart Portrait
Graham Stuart
Minister of State (Department for Energy Security and Net Zero)
This question was answered on 30th November 2022

The Government has no plans to intervene in this area. Customers in Great Britain can claim unused credit at any time and their supplier must refund them promptly unless they have reasonable grounds not to.

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