Revenue and Customs: Telephone Services

(asked on 2nd December 2021) - View Source

Question to the HM Treasury:

To ask the Chancellor of the Exchequer, how many calls to the telephone lines operated for taxation advice by HMRC were cut-off by the HMRC telephony system in January 2021 (a) due to the calls exceeding the telephone system queuing time limits and (b) for other reasons.


Answered by
Lucy Frazer Portrait
Lucy Frazer
Secretary of State for Culture, Media and Sport
This question was answered on 7th December 2021

Information on HMRC performance can be found here: https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates

https://www.gov.uk/government/collections/hmrc-monthly-performance-reports

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