Probate: Solicitors

(asked on 7th September 2020) - View Source

Question to the Ministry of Justice:

To ask the Secretary of State for Justice, what steps his Department is taking to help improve communications between (a) probate registry offices and (b) solicitors.


Answered by
Chris Philp Portrait
Chris Philp
Minister of State (Home Office)
This question was answered on 14th September 2020

As part of the £1bn HMCTS reform programme a new online service has been introduced for use by probate professionals. The service is available 24 hours a day and enables professionals access to real time information about the progress of their digital case without the need to contact HMCTS.

In addition to the online system, as of March 2020, all calls are now answered by the Courts & Tribunals Service Centres which are equipped with modern technology to monitor performance levels and make improvements to the service being offered.

HMCTS also regularly meets with a variety of probate legal professional representative bodies to consult and update on forthcoming changes whilst gathering and responding to feedback.

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