Department for Work and Pensions: Telephone Services

(asked on 4th September 2020) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, whether she plans to make her Department's dedicated phone line for prison leavers a permanent programme after the covid-19 outbreak.


Answered by
Will Quince Portrait
Will Quince
This question was answered on 14th September 2020

The Department has taken a predominantly digital approach to providing and delivering services associated with Universal Credit, ensuring we make best use of technology to deliver a modern and effective working-age welfare system. This allows our staff to concentrate on those people who require additional support through different channels.

For vulnerable people our telephone lines were also available, including a line for prison leavers. Measures brought in during covid-19 are under constant review.

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