Care Quality Commission: Publicity

(asked on 2nd September 2020) - View Source

Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, for what reasons the Care Quality Commission is prevented from promoting its Give Feedback on Care service through all media channels; and whether his Department plans to amend that position.


Answered by
Nadine Dorries Portrait
Nadine Dorries
This question was answered on 8th September 2020

There are no specific restrictions placed on how the Care Quality Commission (CQC) promotes Give Feedback on Care via media channels.

However, the CQC is publicly funded and is mindful of obtaining the best value for money when promoting public campaigns related to its Give Feedback on Care service. Any costs over £100,000 are required to go through the Cabinet Office expenditure approval process and due to the potentially significant costs in securing some types of media promotion, the CQC instead uses a range a delivery channels, including voluntary sector partners, social media and low cost digital marketing, to raise awareness of their role and purpose and to support and encourage more people in England to feedback on their experienced or raise concerns.

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