Question to the HM Treasury:

To ask the Chancellor of the Exchequer, what targets he has set for improving the overall proportion of telephone calls received by HM Revenue and Customs which are answered within (a) five minutes, (b) 10 minutes and (c) at all.

HMRC no longer has a target for the time taken to answer telephone calls. Instead, HMRC now measures the percentage of customers who want to talk to an advisor who are able to do so. This is called Advisor Attempts Handled. Further information on HMRC performance can be found here:

https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates

https://www.gov.uk/government/collections/hmrc-monthly-performance-reports