Question to the HM Treasury:

To ask the Chancellor of the Exchequer, with reference to the HMRC monthly performance report: September 2021, what steps were taken to contact, on the number from which they rang, the 20.8 per cent of callers to HMRC who wished to speak to an adviser in September 2021 but were unable to get through.

HMRC do not attempt to contact customers whose telephone calls to them have not been answered. Customers can recontact HMRC if they still have concerns.

HMRC is working hard to improve performance and return it to pre-pandemic levels.