Revenue and Customs: Telephone Services

(asked on 26th November 2021) - View Source

Question to the HM Treasury:

To ask the Chancellor of the Exchequer, how many calls made to the HMRC Tax Credits helpline were (a) answered and (b) not answered within ten minutes in each of the last 36 months.


Answered by
Lucy Frazer Portrait
Lucy Frazer
Secretary of State for Culture, Media and Sport
This question was answered on 1st December 2021

Information on HMRC performance can be found here:

https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates

https://www.gov.uk/government/collections/hmrc-monthly-performance-reports

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