Revenue and Customs: Telephone Services

(asked on 25th November 2021) - View Source

Question to the HM Treasury:

To ask the Chancellor of the Exchequer, how many calls made to the HMRC Tax Credits helpline were (a) answered and (b) not answered, within five minutes, in each of the last 36 months.


Answered by
Lucy Frazer Portrait
Lucy Frazer
Secretary of State for Culture, Media and Sport
This question was answered on 30th November 2021
Information on HMRC performance can be found here: https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates https://www.gov.uk/government/collections/hmrc-monthly-performance-reports
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