Ryanair: Coronavirus

(asked on 28th August 2020) - View Source

Question to the Department for Transport:

To ask the Secretary of State for Transport, what discussions he has had with Ryanair on (a) the continuation of that airline's flights to Spain and (b) the provision of vouchers or refunds to its customers who cancel a flight in order to adhere to Foreign and Commonwealth Office's guidance advising against all but essential travel to Spain.


Answered by
Kelly Tolhurst Portrait
Kelly Tolhurst
This question was answered on 8th September 2020

The Department has not had any discussions with Ryanair about the continuation of flights to Spain. Aviation is a private industry and these are commercial decisions for individual airlines.

Where a flight or holiday has been cancelled the Department has been clear that airlines should not deny consumers their legal right to a refund, if it is requested and this should be done in a timely manner. Many businesses are trying to do the right thing during this unprecedented time, but where the regulator has evidence of businesses taking advantage of this crisis, we would expect them to act.

Reticulating Splines