Revenue and Customs: Telephone Services

(asked on 23rd November 2021) - View Source

Question to the HM Treasury:

To ask the Chancellor of the Exchequer, how many calls made to the HMRC employers helpline were not answered at all, in each of the last 36 months.


Answered by
Lucy Frazer Portrait
Lucy Frazer
Secretary of State for Culture, Media and Sport
This question was answered on 26th November 2021

Information on HMRC’s current performance is published here:

https://www.gov.uk/government/collections/hmrc-monthly-performance-reports

https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates

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