Department for International Trade: Telephone Services

(asked on 15th November 2021) - View Source

Question to the Department for International Trade:

To ask the Secretary of State for International Trade, with reference to the contract agreed by her Department on 26 August 2021 for provision of an Export Support Services Contact Centre, how many calls were received by the contact centre between 1 October and 12 November 2021 outside core operating hours.


Answered by
Mike Freer Portrait
Mike Freer
Parliamentary Under-Secretary (Ministry of Justice)
This question was answered on 23rd November 2021

People who call outside of core operating hours are referred to the Digital Enquiry Service. 24 calls were received outside core operating hours by the contact centre between 1 October and 12 November 2021. This data comes from management information supplied by the helpline and has had basic quality assurance checks.

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