Department for International Trade: Telephone Services

(asked on 15th November 2021) - View Source

Question to the Department for International Trade:

To ask the Secretary of State for International Trade, under the terms of the contract agreed by her Department on 26 August 2021 for provision of an Export Support Services Contact Centre, how many of the full time equivalent individuals employed to handle calls to the contact centre have the ability to communicate orally in Welsh, and at what grades they are employed, as of 12 November 2021.


Answered by
Mike Freer Portrait
Mike Freer
Parliamentary Under-Secretary (Ministry of Justice)
This question was answered on 23rd November 2021

As of 12 November 2021, the Export Support Service Contact Centre employs two UK based full-time Welsh speaking call handlers.

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