Question to the Department for International Trade:

To ask the Secretary of State for International Trade, under the terms of the contract agreed by her Department on 26 August 2021 for provision of an Export Support Services Contact Centre, how many full time equivalent individuals were employed in the roles, or equivalent roles, of (a) team leaders, (b) back office agents, (c) advanced agents, (d) intermediate agents and (e) entry-level agents as of 12 November 2021.

The Export Support Service Contact Centre is delivered by 24 Full-Time Equivalent (FTE) UK based call handling agents, who are managed by 2 FTE Team Leaders.