Railway Stations: Tickets

(asked on 28th October 2022) - View Source

Question to the Department for Transport:

To ask the Secretary of State for Transport, what steps his Department is taking to ensure ticket offices are available at rural railway stations.


Answered by
Huw Merriman Portrait
Huw Merriman
Minister of State (Department for Transport)
This question was answered on 3rd November 2022

We want to move staff out from behind the ticket office window to more visible roles across stations to provide more face-to-face help and assistance to passengers. This would create an opportunity to position staff to provide support where passengers need them the most, on the gateline or platform, whilst still allowing them to help passengers with purchasing tickets when needed. Any potential changes to the opening hours of ticket offices would be led by the train operating company and would need to follow the process set out in the Ticketing and Settlement Agreement.

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