Question to the HM Treasury:

To ask the Chancellor of the Exchequer, what Key Performance Indicators were missed at (a) Litherland House, (b) The Triad, (c) Regian House and (d) Imperial Court HMRC offices in Merseyside from 16 to 27 March 2020; and what penalties were issued to the contracted cleaning company ISS.

The following tasks were not delivered within agreed KPIs between the period of 16 to 27 March for each site as follows; (a) Bootle, Litherland House 2 items: 1 Fabric, 1 Electrical; (b) Bootle, Triad 18 items: 9 Electrical (mainly light bulb replacements), 4 Fabric, 3 Plumbing, 1 Heating and 1 Security; (c) Liverpool, Regian House 2 items: 1 Consumables, 1 Lift; (c) Liverpool, Imperial Court 8 items: 7 Fabric, 1 Plumbing.

HMRC would not be made aware of any financial deduction related to the contract that ISS (as a Tier 3 supplier) has in the period, as ISS is within the supply chain as part of HMRC’s contract with Mapeley STEPS Ltd.