Employment and Support Allowance: Medical Examinations

(asked on 13th July 2015) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what assessment he has made of the effect on people waiting for an employment and support allowance assessment of the transition of supplier from Atos to Maximus in (a) the UK, (b) Wales and (c) Caerphilly County Borough.


Answered by
Priti Patel Portrait
Priti Patel
This question was answered on 20th July 2015

There was a successful transition from Atos Healthcare to Centre for Health and Disability Assessments (operated by MAXIMUS) right across the country. No changes were made to the Employment and Support Allowance assessment processes, so claimants would not be affected by the change of provider.

Centre for Health and Disability Assessments (CHDA) have introduced several changes to improve the overall customer experience, for example increasing the number of Mental Health Champions and introduced a new service to help claimants complete their ESA50 questionnaire.

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