Universal Credit: Scotland

(asked on 22nd January 2020) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what plans her Department to provide additional funding to Citizens Advice Scotland to assist universal credit claimants to maintain their online claim.


Answered by
Will Quince Portrait
Will Quince
This question was answered on 31st January 2020

Comprehensive support is available to claimants to use our digital service, however we recognise there will be occasions when people are unable to maintain their claim online, so telephone support is available. In these instances, information normally available through a claimant’s online account will be communicated in an alternative format, which is best suited to an individual’s circumstances.

The Department is committed to providing the best possible support for all our claimants, including the most vulnerable in society, in both making and maintaining their claim. Help to Claim delivered through Citizens Advice Scotland offers tailored, practical support to help people make a Universal Credit claim up to receiving their first full correct payment on time.

The Department is assessing the performance and outcomes of the support delivered by Citizens Advice and Citizens Advice Scotland through the Help to Claim pilot. We will share the decision about the future of Help to Claim beyond March 2020 in due course.

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