Jobcentres: Computers

(asked on 22nd January 2020) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, how many computers are available for public use in Jobcentres in (a) each region of England and (b) the UK.


Answered by
Mims Davies Portrait
Mims Davies
Parliamentary Under-Secretary (Department for Work and Pensions)
This question was answered on 27th January 2020

The information requested is detailed below and is from internal DWP data which is correct at the time of this response.

a) English regions

Region

Number of devices

Southern England

1380

London & Home Counties

1128

Central

1214

Northern England

2096

b) UK

Region (total)

Number of devices

England

5818

Scotland

784

Wales

480

  • The project that led on delivering our new PCs instructed offices to place the number of devices they have for replacement. However, some offices ordered a reduced number of devices based on capacity in the office and the need of customers at that time.
  • We closed a number of offices between 2017 and 2019. In the past twelve months, we have closed a further 9 sites and completed 7 co-locations and where those offices were co-located, DWP devices were not installed because PCs for public use were provided by the Local Authority or Third Party.

We also have improved access to our Wi-Fi services in all jobcentres, allowing customers to use their own personal devices to access internet services.

We also constantly review the number of PC’s available for customers and have capacity to increase the number of devices quickly, if the need arises.

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