Energy: Debts

(asked on 7th November 2023) - View Source

Question to the Department for Energy Security & Net Zero:

To ask the Secretary of State for Energy Security and Net Zero, what steps she is taking to reduce the number of people in debt to their energy supplier.


Answered by
Amanda Solloway Portrait
Amanda Solloway
Government Whip, Lord Commissioner of HM Treasury
This question was answered on 14th November 2023

Ofgem’s licence conditions require energy suppliers to support consumers at risk of or in energy debt.

Citizens Advice and energy companies have jointly launched a campaign called, ‘Speak, Seek and Save’ to support consumers struggling to afford their energy bills. To get assistance, customers should first contact their energy supplier, and the supplier should create suitable payment plans based on the customer’s ability to pay.

Additionally, the government's 'Breathing Space' program offers support to consumers in debt by giving them legal protections from creditors for 60 days. Customers in debt can apply to a debt adviser for a breathing space.

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