Crown Commercial Service: Procurement

(asked on 12th May 2021) - View Source

Question to the Cabinet Office:

To ask the Chancellor of the Duchy of Lancaster and Minister for the Cabinet Office, what the planned scope is of the framework the Crown Commercial Service plans to establish on the provision of outsourced contact centre services, shared services and operational business process services, with publication reference: 2021/S 000-006901.


Answered by
Julia Lopez Portrait
Julia Lopez
Minister of State (Department for Science, Innovation and Technology)
This question was answered on 21st May 2021

The Shared Services Strategy for Government was published on 9 March 2021. The Strategy sets the framework for groups of departments to form Shared Service Centres to implement the Strategy. Part of Cabinet Office, Government Business Services is responsible for coordinating delivery of the Strategy.

The Strategy will deliver better, streamlined services and lower costs, to offer better value for money for the taxpayer. Each group of departments forming a Shared Service Centre will develop its own business case for implementing the strategy.

The final specification and all bidding documents for the Outsourced Contact Centre and Business Services (RM6181) framework agreement were published on the government’s Contracts Finder website in April 2021.

It is for Departments to determine their approach to consulting with Civil Service unions. Cabinet Office officials have had two constructive meetings with the National Trade Union Congress since publication of the Strategy, and welcome continuing dialogue.

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