Universal Credit: Telephone Services

(asked on 13th December 2016) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what the average call waiting time was for (a) a claimant and (b) an hon. Member's office enquiring about a universal credits claim.


Answered by
Damian Hinds Portrait
Damian Hinds
Minister of State (Education)
This question was answered on 16th December 2016

a) The Average Speed to Answer when a claimant makes a call to Universal Credit is 3 minutes 27 seconds based on this financial year to date.

b) We do not hold data specifically for calls made from hon. Member's office’s enquiring about a Universal Credit.

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