Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what the average call waiting time was for (a) a claimant and (b) an hon. Member's office enquiring about a universal credits claim.
a) The Average Speed to Answer when a claimant makes a call to Universal Credit is 3 minutes 27 seconds based on this financial year to date.
b) We do not hold data specifically for calls made from hon. Member's office’s enquiring about a Universal Credit.