Tourists: Coronavirus

(asked on 3rd June 2020) - View Source

Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, what steps his Department is taking to improve (a) contract terms, (b) insurance cover, (c) ABTA and ATOL arrangements and (d) other financial protections available to holidaymakers.


Answered by
Paul Scully Portrait
Paul Scully
This question was answered on 12th June 2020

Package travel agencies are required to comply with The Package Travel and Linked Travel Arrangements Regulations 2018, which protect consumers who have bought package holidays. Consumers are entitled to a refund?if forced to cancel a package holiday due to unavoidable and extraordinary circumstances, which should be issued?within 14 days, depending on the nature of the contract in place. Packages must also be backed by insolvency protection schemes. DfT is in regular contact with the regulator, the sector and consumer groups and is working to ensure consumers are protected while recognising the pressure travel businesses are facing. The Government is also in continual dialogue with the insurance sector to understand and influence its contribution to handling Covid-19.

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