Revenue and Customs: Telephone Services
(asked on 1st July 2015) - View Source
Question to the HM Treasury:
To ask Mr Chancellor of the Exchequer, what proportion of calls to the HM Revenue and Customs self assessment helpline were abandoned without answer in each of the last three years; and what the median waiting time was for such abandoned calls.
This question was answered on 6th July 2015
Her Majesty’s Revenue and Customs publishes regular performance reports, which are available on Gov.uk.