Revenue and Customs: Telephone Services
(asked on 1st July 2015) - View Source
Question to the HM Treasury:
To ask Mr Chancellor of the Exchequer, what discussions he has had with HM Revenue and Customs officials on improving waiting times for members of the public calling that Department's self-assessment helpline.
This question was answered on 6th July 2015
Ministers regularly meet with officials as part of the process of policy development and delivery.
HM Revenue and Customs has allocated £45 million, supporting the recruitment of an additional 3,000 customer service staff to answer calls and deal with customer correspondence.