Question to the Department for Transport:
To ask the Secretary of State for Transport, what the Government’s expected go through time is for security at Heathrow Terminal 2.
To incentivise good service quality performance for consumers, the CAA sets the following security queue standards that it expects Heathrow airport to meet under its economic licence:
- Central search security queue standards
o 95% of queue times measured once every 15 minutes that are less than 5 minutes
o 99% of queue times measured once every 15 minutes that are less than 10 minutes
- Transfer search security queue standard
o 95% of queue times measured once every 15 minutes that are less than 10 minutes
- Staff search security queue standard
o 95% of queue times measured once every 15 minutes that are less than 10 minutes
Queue times which do not meet these standards can trigger a rebate payable by Heathrow airport.