Coronavirus: Contact Tracing

(asked on 18th May 2020) - View Source

Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, what (a) process was undertaken and (b) criteria used to award Serco the contract for putting in place contact tracers; whether that process an open competition; on what date the tendering process started; and which other companies submitted a bid to provide those contact tracers.


Answered by
Nadine Dorries Portrait
Nadine Dorries
This question was answered on 3rd June 2020

Serco are an approved supplier on the Crown Commercial Service contact centre framework. They gained their place through fair and open competition via an Official Journal of the European Union procurement. Value for money and capability were part of the assessment criteria. Crown Commercial Service undertook a pre-procurement exercise engaging with all suppliers under the framework to understand which could establish the contract centre in the volumes required and the timescales needed. The department has put in place arrangements to ensure robust contract management in line with relevant guidance.

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