Concentrix

(asked on 14th September 2016) - View Source

Question to the HM Treasury:

To ask Mr Chancellor of the Exchequer, what targets the Government set for Concentrix on reviewing tax credit claims for each month in 2016 and 2017; and what targets the Government set in relation to tax credit claims being suspended.


Answered by
 Portrait
Jane Ellison
This question was answered on 12th October 2016

Concentrix performance targets are outlined in the contract, which can be found at: https://www.contractsfinder.service.gov.uk/Notice/85d1b730-5e4e-4be8-ae4c-3ac1f359afc7. HM Revenue and Customs monitors Concentrix performance against the contractual performance indicators on a daily, weekly and monthly basis.

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