Question to the HM Treasury:
To ask Mr Chancellor of the Exchequer, what targets the Government set for Concentrix on reviewing tax credit claims for each month in 2016 and 2017; and what targets the Government set in relation to tax credit claims being suspended.
Concentrix performance targets are outlined in the contract, which can be found at: https://www.contractsfinder.service.gov.uk/Notice/85d1b730-5e4e-4be8-ae4c-3ac1f359afc7. HM Revenue and Customs monitors Concentrix performance against the contractual performance indicators on a daily, weekly and monthly basis.