Question to the Department for Transport:

To ask the Secretary of State for Transport, what steps he is taking to help ensure that the Driver and Vehicle Licensing Agency respond to enquiries in a timely manner.

Throughout the pandemic the Driver and Vehicle Licensing Agency’s contact centre has actively managed its operation and flexed the services for customers in line with the available resources. This has included procuring the use of an additional building to increase the number of staff able to take calls within the social distancing guidelines. To help respond to more enquiries, remote working has been increased with staff handling email, webchat, social media and more recently, telephone customer contacts.