Travel: Coronavirus

(asked on 11th May 2020) - View Source

Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, what steps he plans to take against travel companies and airlines refusing to refund customers for cancellations.


Answered by
Paul Scully Portrait
Paul Scully
This question was answered on 19th May 2020

Package travel agencies are required to comply with The Package Travel and Linked Travel Arrangements Regulations 2018, which protect consumers who have bought package holidays. Consumers are entitled to a refund?if forced to cancel a package holiday due to unavoidable and extraordinary circumstances, which should be issued?within 14 days, depending on the nature of the contract in place. Further information on the rights and responsibilities of consumers and businesses was published on 30 April by the Competition and Markets Authority who have also set up a covid-19 taskforce for consumers to register complaints.

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