Revenue and Customs: Telephone Services
(asked on 6th September 2016) - View Source
Question to the HM Treasury:
To ask Mr Chancellor of the Exchequer, what the average telephone waiting time was for members of the public trying to contact HM Revenue and Customs in the first six months of (a) 2015 and (b) 2016.
This question was answered on 12th September 2016
HM Revenue and Customs publishes regular performance reports, including average speed of answer details, which are available at: https://www.gov.uk/government/publications/business-plan-indicators.