Question to the Department for Education:

To ask the Secretary of State for Education, what steps he is taking with Edenred to ensure the timely receipt of free school vouchers by schools.

As both my right hon. Friends the Prime Minister and Chancellor of the Exchequer have made clear, the government will do whatever it takes to support people affected by COVID-19.

We are encouraging schools to use existing catering arrangements to provide meals or food parcels to pupils who are eligible for free school meals while they are staying at home. Where this is not possible, the Department for Education has developed a national voucher scheme as an alternative to support schools with this process.

We are working very closely with our supplier, Edenred, to improve the performance of the national voucher scheme, including in relation to the waiting times that parents and schools have experienced when accessing the website to redeem their voucher codes or place orders. Edenred has reported that over £65 million worth of voucher codes has been redeemed into supermarket eGift cards by schools and families through the scheme as of Monday 11 May.

Once an eCode has been ordered, it will be sent within four days. Edenred is keeping schools informed of the status of orders once they have been placed. Schools can choose to ‘bulk order’ eCodes for regular distribution (e.g. on a weekly basis), in which case the eCode will be sent on or before the date specified. The eCodes must then be redeemed to create an eGift card, which will be received within 24 hours. We continue to work closely with our supplier and with schools to increase the speed at which orders can be processed.

We are very grateful to families and schools for their understanding and patience while we upgrade this service to meet increased demand.

These are rapidly developing circumstances; we continue to keep the situation under review and will keep Parliament updated accordingly.