Question to the Home Office:

To ask the Secretary of State for the Home Department, on how many occasions the online verification service for the EU Settlement Scheme has been out of service since it was launched; and for how long it was out of service on each of those occasions.

The online’ View and Prove your immigration status’ service has been operational since the EU Settlement Scheme was launched. Between October 2019 and March 2021 the service has seen over 3.9m profile views by individuals, and over 330,000 views by organisations checking immigration status.

Our digital services are designed to be highly resilient, and undergo rigorous testing and quality assurance. Service outages are rare, and where they do occur, teams work to resolve these as quickly as possible. Data on service outages is not routinely collated or published.

Our dedicated Resolution Centre is able to assist users who may experience technical issues, and where necessary, enable individuals’ immigration status to be verified through alternative means.