Court Service: ICT

(asked on 3rd June 2016) - View Source

Question to the Ministry of Justice:

To ask the Secretary of State for Justice, what steps he plans to take to ensure that the needs of (a) the old, (b) the very young, (c) people with difficulties with IT literacy, (d) people with difficulties with literacy and (c) other vulnerable groups are provided for in digital courts.


Answered by
Shailesh Vara Portrait
Shailesh Vara
This question was answered on 13th June 2016

The response to the recent consultation on the provision of courts and tribunals set out that taking into account the needs of users, including those who are vulnerable, is a key principle in the development of our reforms. The consultation response is published at: https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/499518/national-consultation-document.pdf,

We are committed to maintaining - and indeed improving - access to justice as we move towards digital channels in the courts and tribunals service. This means making sure that all users are supported to access our digital services - we call this ‘assisted digital’ support.

The assisted digital arrangements we will put in place will be tailored to the needs of users and the service with which they are interacting.

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