Coronavirus Job Retention Scheme

(asked on 22nd April 2020) - View Source

Question to the HM Treasury:

To ask the Chancellor of the Exchequer, how many HMRC staff are providing telephone support for businesses trying to access funds through the Coronavirus Job Retention Scheme; and what the average call waiting time is for people seeking to access that support.


Answered by
Jesse Norman Portrait
Jesse Norman
This question was answered on 27th April 2020

HMRC have trained 10,200 staff to work on the Job Retention Scheme. HMRC are constantly monitoring the performance of the Job Retention Scheme helpline and webchat, ensuring that there is sufficient resource to meet demand.

Those calling HMRC’s Job Retention Scheme line this week are experiencing a wait time of less than 1 minute.

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