Coronavirus Job Retention Scheme

(asked on 22nd April 2020) - View Source

Question to the HM Treasury:

To ask the Chancellor of the Exchequer, what steps he is taking to improve the process for businesses to access funds through the Coronavirus Job Retention Scheme.


Answered by
Jesse Norman Portrait
Jesse Norman
This question was answered on 27th April 2020

The Government’s Coronavirus Job Retention Scheme launched ahead of schedule on 20 April, just one month after the announcement.

The online portal has been developed and delivered at great speed to ensure employers can receive payments by the end of April. HMRC have designed the service to be as simple as possible, while ensuring the appropriate fraud and compliance controls are in place.

Guidance has been published on GOV.UK for employers to enable them to determine their eligibility and how to compile their claims, and to ensure they have the right online authentication credentials, so that they can upload their claims now the service is open.

HMRC have up to 10,200 staff manning phone lines and webchat services to ensure any questions can be answered.

The overall digital customer satisfaction for the week commencing Monday 20 April is 81.3% against a target of 80%. Taxpayers continue to successfully complete their transactions through digital means, reducing the demand on other customer channels such as telephony.

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