Question to the Department of Health and Social Care:
To ask the Secretary of State for Health and Social Care, what support his Department is providing to people trying to secure accommodation through the covid-19 hotel quarantine booking portal in response to increased demand for accommodation as a result of the increased size of the red list country list.
In addition to the web portal, Corporate Travel Management (CTM) have a large international call centre which is able to assist guests to make their booking. The call centre is available 24 hours a day, seven days a week and has multilingual capability. The capacity of the call centre is increased whenever there is a new addition to the ‘red list’. In addition to the regular call centre capability CTM have set up a separate call centre based in India with a local number to assist guests to book their hotel package.