Immigration: EU Nationals

(asked on 20th July 2021) - View Source

Question to the Home Office:

To ask the Secretary of State for the Home Department, how much the view and prove immigration status telephone line has charged callers inquiring about any aspect of their Settled Status or application for Settled Status (a) on average per day since that line opened, (b) in each of the last 30 days and (c) in total since that line opened.


Answered by
Kevin Foster Portrait
Kevin Foster
This question was answered on 6th September 2021

EU citizens seeking support via the Support Resolution Centre can do so for free. The SRC has helped millions of people with their applications and continues to do so every day.

We identified a technical error on 20 July which meant a very small percentage of customers calling the UKVI Resolution Centre may have been charged. This technical issue was resolved by 17:00 on 20 July.

We are currently working with the supplier to identify any customers who were charged incorrectly and arrange refunds for these customers.

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