Rural Payments Agency: Telephone Services
(asked on 27th April 2016) - View Source
Question to the Department for Environment, Food and Rural Affairs:
To ask the Secretary of State for Environment, Food and Rural Affairs, what steps she is taking to improve the Rural Payments Agency call centre service.
This question was answered on 4th May 2016
The Rural Payments Agency always receives a high volume of calls on a wide range of subjects and continues to review its resources in response to demand. A number of new measures have recently been introduced, including more automated options, to help route customers to the best solution for their enquiry. The agency’s helpline, based in Workington, played an important role in the Basic Payment Scheme 2015 application campaign.