Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many complaints were received by the Child Maintenance Service in (a) 2020 and (b) 2019.
The Department has received CMS complaints in these years as follows:
| 2018/2019 | 2019/2020 | 2020/2021 |
Caseload | 475,200 | 515,600 | 548,400 |
Complaints | 7,235 | 10,315 | 6,196 |
The data includes both Collect & Pay and Direct Pay. It should be noted that each case has at least two customers associated with it (Paying and Receiving parents) and on occasion, there may be two complaints relating to a single case.