Child Maintenance Service: Complaints

(asked on 11th May 2021) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, how many complaints were received by the Child Maintenance Service in (a) 2020 and (b) 2019.


Answered by
Guy Opperman Portrait
Guy Opperman
Parliamentary Under-Secretary (Department for Transport)
This question was answered on 17th May 2021

The Department has received CMS complaints in these years as follows:

2018/2019

2019/2020

2020/2021

Caseload

475,200

515,600

548,400

Complaints

7,235

10,315

6,196

The data includes both Collect & Pay and Direct Pay. It should be noted that each case has at least two customers associated with it (Paying and Receiving parents) and on occasion, there may be two complaints relating to a single case.

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