Diplomatic Service: Telephone Services

(asked on 19th March 2020) - View Source

Question to the Foreign, Commonwealth & Development Office:

To ask the Secretary of State for Foreign and Commonwealth Affairs, what the average waiting time is for people seeking to access advice on the FCO consular services hotline.


Answered by
Nigel Adams Portrait
Nigel Adams
This question was answered on 25th March 2020

Volumes of calls to our global consular contact centres are at unprecedented levels. Our staff in the consular contact centres are working around the clock to do the best they can for British people overseas. Given the dramatic increase in demand we are doubling the number of call handlers working to answer peoples' calls.

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